Shipping Policy
Order Processing
All orders are processed within 1-3 business days (excluding weekends and holidays).
Once your order is shipped, you will receive a confirmation email or SMS with tracking details.
Shipping Time & Delivery
- Standard Shipping: Estimated delivery within 8-10 business days.
- Express Shipping: Estimated delivery within 6-8 business days (if available).
- Delivery times may vary based on location, courier services, and external factors.
Shipping Charges
- Shipping charges are calculated at checkout based on your location and selected shipping method.
- Free shipping may be available on orders above a certain value (if applicable).
International Shipping
- Currently, we ship within India. International shipping options may be added in the future.
- Additional customs fees or import duties (if applicable) are the buyer’s responsibility.
Order Tracking
- Once shipped, you can track your order using the tracking link provided via email or SMS.
- If you do not receive tracking details, please contact our support team.
Delayed or Lost Shipments
- If your order is delayed beyond the estimated delivery date, please allow 3 additional days before contacting us.
- In case of lost shipments, we will work with the courier to resolve the issue. A refund or replacement will be offered if confirmed lost.
Incorrect Address & Non-Delivery
- Ensure that your shipping details are correct at checkout. We are not responsible for delays or lost shipments due to incorrect addresses.
- If an order is returned due to an incorrect address or failed delivery attempts, reshipping charges will apply.
Damaged or Missing Items
- If your order arrives damaged, please contact us within 1 day with photos of the package and item.
- For missing items, report the issue within 1 day of delivery for assistance.
Contact Us
For any shipping-related inquiries, reach out to us:
📧 Email: thenusricollection@gmail.com
📞 Phone: +91 9600792369
📍 Address: Thenusricollection, Trichy
